FAQ

We specialize in high-quality, affordable outdoor gear for camping and hiking enthusiasts. Our product range includes air mattresses, sleeping bags (both down and synthetic), camping furniture, hiking footwear, tents, tarps, and various camping accessories. Whether you’re a weekend camper or a serious mountaineer, we’ve got the gear to support your adventures.

We combine radical discounts on top brands with a fast, reliable shipping system designed specifically for adventurers. Unlike big-box retailers, we focus exclusively on camping and hiking gear, which allows us to offer deeper discounts and more specialized products. Plus, our shipping options are tailored to match your adventure timeline!

Down sleeping bags offer superior warmth-to-weight ratio and compressibility, making them ideal for backpacking. Synthetic bags perform better in wet conditions and are often more affordable. Consider your budget, typical weather conditions, and whether weight is a priority when making your choice.

Hiking shoes are lighter and more flexible, great for day hikes and well-maintained trails. Hiking boots provide more ankle support and durability, better suited for rough terrain or carrying heavy packs. Mountaineering boots are the most robust option for technical terrain and extreme conditions.

We specialize in individual items to allow you to customize your perfect setup, but our Sleeping Accessories and Tent Accessories sections include bundles that work well together. Many customers combine our sleeping bags, pads, and tents to create complete sleep systems at discounted prices.

We process orders in 1-2 business days. After dispatch:

• Standard Shipping (DHL/FedEx): 10-15 days ($12.95 flat rate)
• Free Shipping (EMS): 15-25 days (free on orders over $50)

Orders placed before 12pm CST (Monday-Friday) often ship the same day!

Yes! We ship globally except to some Asian countries and remote areas. Our carriers (DHL, FedEx, and EMS) provide reliable service to most adventure destinations. If you’re unsure about delivery to your location, contact us at [email protected] before ordering.

Absolutely! All shipping methods include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. EMS tracking is slightly less detailed but still reliable. Tracking information is emailed once your order ships.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your security.

We keep costs low by focusing exclusively on camping gear (no retail markup for fancy stores), buying in bulk directly from manufacturers, and passing the savings directly to you. Our Gear Up. Get Out. Pay Less. philosophy means you get quality gear at prices that leave room in your budget for more adventures!

We offer a 15-day return policy from the delivery date. If you’re not completely satisfied with your gear, contact our team at [email protected] and we’ll guide you through our simple return process. Items must be unused and in original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.

Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method (credit cards typically 3-10 business days, PayPal usually faster).

Our adventure-ready support team is available via email at [email protected]. We typically respond within 24 hours (except weekends). Please include your order number if your question is about a specific purchase.

Our team operates Monday-Friday, 8am-5pm CST. Orders can be placed 24/7 through our website, with orders before 12pm CST typically shipping the same business day!

Our headquarters is at 3417 Cecil Street, Arlington Heights, US 60005, but we ship worldwide (excluding some Asian and remote areas) from strategically located warehouses to get your gear to you faster.